Q: What types of properties do you manage?
A: We currently manage Residential Income, Apartment Buildings, Mobile Home Parks and Commercial Properties and Owner’s Associations.
Q: What services do you provide?
A: Depending on the Management Program you choose our services include but not limited to:
- Rental Market Analysis
- Advertising and Marketing
- Rent Collections
- Tenant Screening
- Eviction and Legal Services
- Preparation of Vacancies
- Vacancy Showing
- Maintenance Services
- Monthly Accounting
- Bill Payment
- Financial Reports
- Eviction Coordination
- 24-Hour Emergency Services
Q: How are Rental Rate Determined?
A: We continuously monitor the market for current rental rates. There is a risk to overprice the home so that it sits vacant for a long time. Over pricing of property by agents is sometimes done in order to get a listing. This is what an owner wants to hear, but often leads to an unhappy owner due to an extended vacancy.
Q: How quickly do you contact me when my property comes vacant?
A: We will send you a letter or email once we receive the 30-Day Notice to Vacate. This letter or a call is to inform you of the Move-Out date and the projected rent for the property. We will then schedule an appointment to complete our Pre-Move-Out Inspection and assess if the home is ready for marketing. When the property is vacated, we will complete our Move-Out Inspection to determine what needs to be done to make it ready for marketing. We will then contact you with our repair list (if any) including the projected costs which may be deducted from the tenant’s security deposit. You will have the opportunity to see your property once the tenant move out and complete any repairs yourself if you prefer.
Q: When do you start advertising your vacancies?
A: We start our marketing process at the time we receive a 30-Day Notice by listing your property on our website under the Coming Soon section of our rental listing. If your home is NOT rent ready, we will advise you to wait until the property is vacated and the necessary repairs are made before you spend any money on other advertising (local newspaper, Rent Clicks, etc.). With our experience we usually don’t allow the new tenants to move in until 2 weeks after the prior tenants are scheduled to vacate due to unexpected situations.
Q: How do you advertise for prospective tenants?
A: Depending which program you choose, we can have your property posted on our website, put a For Rent sign giving drive-by prospects access to our website. Approximately 1 out of 4 applicants come to us from the For Rent sign at the property. We can also advertise in local newspapers, RentClicks, and Craigslist which will give you the needed exposure to fill the vacancy as quickly as possible.
Q: How do you screen prospective tenants?
A. We require a detailed application from each adult and photo identification. We will process the application by completing a rental and employment/income verification. In addition to that, we will order a credit report which gives us an accurate accounting of the tenant's financial capabilities and payment history.
Q: Who pays for the application fee to process the prospective tenants?
A: The prospective tenant pays for the application fee.
Q: Who pays for the maintenance and repairs for my property?
A: Our maintenance crew is trained to identify problems caused by normal wear and tear (the owner pays) versus damage caused by tenant abuse or neglect (the tenant pays).
Q: What happens if you have to evict my tenant?
A: There are occasions (very few), where we will have to initiate eviction proceedings. All of our evictions are handled through a California licensed attorney specializing in tenant/landlord law. You as the owner will be responsible for the cost of the attorney, which is approximately $700 for the entire eviction. There are many nightmare stories about evictions taking up to several months before the owner can regain possession of their property. Be assured this is usually not the case. Most of our evictions are "uncontested", meaning the tenant does not file an answer with the court, and possession is obtained in approximately four weeks. If a tenant does file and answer with the court, a hearing date will be set, and the tenant essentially has "bought themselves’ two more weeks of possession. In most cases the eviction process does not take more than 4-6 weeks from initialization. Stringent tenant screening on our behalf keeps evictions to a minimum with our company.
Q: Will I receive monthly statements?
A: Yes. Not only will you receive computerized monthly statements, but you will receive a statement detailing activity at your property. You will soon be able to view your account online with your own personal account.
Q: When can I expect my report and check to be sent to me every month?
A: We disburse owner’s funds along with a detailed report by the 10th of every month. If you would like, we can deposit your check directly into your bank account and forward your report to you. The only reason you would not receive funds at this time would be if your tenant has failed to pay rent. We will contact you and let you know of the pending status of your tenant’s payment. Owners of larger multi-unit properties may receive multiple reports during the month as lagging rents are collected and accounted for.